PRIVACY POLICY

JAKO VINO d.o.o. – www.stina-vino.hr

1. INTRODUCTION

This Privacy Policy provides information on how JAKO VINO d.o.o. collects, uses, processes, and protects the personal data of users, visitors, and customers in accordance with applicable laws and Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

Transparency and the protection of personal data are of utmost importance to us, as we aim to build and maintain a relationship of trust with our users.

2. DATA CONTROLLER INFORMATION

Company name: JAKO VINO d.o.o.
Registered office: Bračka cesta 13, 21420, Bol, Croatia
OIB (VAT ID): 34068889816
Website: www.stina-vino.hr
Email contact: info@stina-vino.hr
Phone: +385 91 286 2141
Data Protection Officer: [please specify if appointed]

3. TYPES OF PERSONAL DATA WE PROCESS

Depending on how you use the website, we may collect the following data:

• Full name
• Email address
• Phone number
• IP address
• Location data
• Order and transaction data (if an online shop is used)
• Technical data about your device and browser
• Cookies and other identifiers
• Other data voluntarily submitted via contact forms or orders

4. PURPOSES AND LEGAL BASIS FOR PROCESSING

We process personal data for the following purposes:

• Responding to inquiries submitted via the contact form (legitimate interest)
• Sending information, promotional offers, and notifications (with consent)
• Processing orders and fulfilling purchase agreements (contractual obligation)
• Managing customer support and communication
• Statistical analysis and improvement of the website (legitimate interest)
• Fulfilling legal obligations (accounting and tax regulations)

5. DATA RETENTION PERIOD

We retain your data only as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law:

• Order data is kept for at least 11 years (in accordance with the Accounting Act)
• Contact data is stored until the withdrawal of consent or until the inquiry is answered
• Newsletter subscription data is stored until the withdrawal of consent

6. DATA RECIPIENTS AND TRANSFER TO THIRD COUNTRIES

Your data may be shared with IT service providers, accounting services, delivery services—only to the extent necessary to provide our services.

We do not transfer your data to third countries unless we use tools such as Google Analytics, Mailchimp, or similar, in which case you will be informed in more detail in our Cookie Policy.

7. DATA SECURITY

We implement technical and organizational measures to protect personal data, including:

• Restricted physical access to servers
• Password protection, encryption, and antivirus systems
• Access limited to authorized personnel only
• Regular staff training on data protection

8. DATA SUBJECT RIGHTS

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Restrict processing
• Object to processing
• Transfer your data to another controller
• Withdraw consent (if previously given), without affecting the lawfulness of processing based on consent before its withdrawal

To exercise your rights, contact us at:
📧 [insert email address]
📍 Or by mail: JAKO VINO d.o.o., Bračka cesta 111, 21460 Supetar, Croatia

We will respond within 30 days. We may request proof of identity before processing your request.

9. COOKIES

For more information on how we use cookies, please see our Cookie Policy. This website uses cookies to improve user experience, analyze traffic, and display personalized content.

10. LODGING A COMPLAINT

If you believe that your rights have been violated, you can file a complaint with the supervisory authority:
Croatian Personal Data Protection Agency (AZOP)
Selska cesta 136, 10 000 Zagreb, Croatia
📞 Tel: +385 (0)1 4609-000
✉ Email: azop@azop.hr
🌐 Website: www.azop.hr

11. CHANGES TO THE PRIVACY POLICY

We reserve the right to amend this Privacy Policy. Any changes will be promptly published on our website.