Prices and payment

Prices

Through the online store www.stina-vino.hr, customers are able to purchase the entire range of products and services available in the Merchant’s offer and stock, except for special products that may occasionally be produced in limited series.

All prices are retail prices, expressed in euros (EUR), include VAT, and are valid for all payment methods at the time of purchase. In the case of purchases from countries where the euro is not the official currency, the amount will be converted to the local currency during credit card billing according to the exchange rate of the card provider, which may result in slight variations in the final amount.

The listed retail prices apply exclusively to purchases made through the Merchant’s online store and may differ from prices in physical retail locations. The displayed prices are valid at the time the order is received. Promotional offers are valid only at the time of the order and are subject to change without prior notice.

The customer places an order via the shopping cart. By submitting the order to the Merchant, the customer accepts the offer, thereby entering into a contract between the customer and the Merchant. The Merchant will promptly confirm receipt of the order electronically and provide confirmation with details about the order, delivery address, payment method, total price, delivery costs, and Merchant contact information.

The customer can modify the order only by contacting the store via email: info@www.stina-vino.hr.

In the online store, the customer can pay for the order by clicking on “Proceed to Payment.” The shopping cart will display the total purchase amount, including delivery costs and VAT.

The Merchant will deliver the ordered products to the customer in the requested quantity if available. If a specific product is out of stock or cannot be procured, the customer will be notified via email and may choose to cancel the order or accept a new delivery date. In the event of cancellation, the Merchant will refund the amount paid within 14 days.

Payment

The Customer can pay for the ordered products and services using one of the following methods:

Internet banking (Monri Payments)
Credit and/or debit cards: Visa, Maestro, Mastercard

If the Customer chooses to pay via bank transfer or internet banking, after completing the order they will receive an email with a payment offer containing all necessary payment details. The payment deadline is 48 hours from the order confirmation. After this period, the Merchant cannot guarantee product availability, and the order will be considered canceled.

Order processing begins once the payment is visible in the Merchant’s account.

Statement on the Security of Online Payments

Confidentiality of your information is protected and secured by using latest TLS encryption.

Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.
Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.
Monri Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.