Terms of Purchase

Terms of Purchase

Welcome to the online store Stina-vino.hr, operated by JAKO VINO d.o.o. By using this website, you accept the terms of purchase outlined below. Please read them carefully before placing an order.

1. General Information

Seller: JAKO VINO d.o.o., Bol, Bračka cesta 13, Brač
OIB (Tax ID): 340688889816
Contact: info@stina-vino.hr
The online store is available to users 24/7.

2. Orders

The customer places an order through an electronic form. A customer is considered to be anyone who electronically orders at least one product, fills in all required information, and submits the order. After completing the order, the customer receives a confirmation by email.

All prices are expressed in euros (EUR) and include VAT.

3. Payment Methods

Stina-vino.hr offers secure online payment via credit and debit cards:
Mastercard®, Maestro®, Visa, Diners, Discover.

The payment system uses Monri Payment Gateway, certified according to PCI DSS Level 1 security standards. Card data is not stored on our servers.

4. Delivery

Delivery is carried out via reputable courier services within 3 to 5 business days within the Republic of Croatia. Delivery costs are shown in the cart before order confirmation.

Customers are advised to check the condition of the package upon delivery and to immediately contact the courier in case of damage. We are not responsible for any damage incurred during delivery.

5. Complaints and Returns

The customer has the right to file a complaint in case of:

a damaged product,
delivery of the wrong product,
expired product.

Complaints must be reported within 3 business days of receiving the package via email to: reklamacije@stina-vino.hr.
Returns can only be made if the product is unopened, undamaged, and in its original packaging.

6. Refunds

If the complaint is justified, we offer the customer:

a replacement product,
a refund (via the original payment method),
a coupon for the next purchase.

Refunds are processed within 14 business days after the complaint is accepted.

7. Right of Unilateral Contract Termination

The customer has the right to unilaterally terminate the contract within 14 days of receiving the package, without providing a reason.
The contract termination request must be sent via email to info@stina-vino.hr.

8. Currency Conversion Statement

All payments will be made in euros (EUR). The amount charged to the credit card will be expressed in euros and converted into the customer’s local currency according to the exchange rate of the card issuer. Minor differences may occur due to currency conversion.